CINDY MADERA'S EXPERTISE
Imagine
working for a MOUSE! One that employs over 60,000 in
Florida alone!
Imagine working for a corporation
so gigantic, yet one that continues to create such a
magical workplace and even more magical moments for
its clients. Imagine working for an organization
whose employees are not just proud to say they work
for you, but are highly engaged, motivated,
overqualified for the job and almost never leave the
company!
WOW! Of course, this organization is none other
than the Walt Disney Corporation! Cindy worked with
this magical company for nine (9) years in various
service centers and can help you understand the REAL
STORY about what this incredible organization does
to gain such amazing loyalty from it's employees and
customers. She will uncover the secrets to
developing a culture that is uniquely brands your
organization and sets it apart from your
competition. She will give you the Pixie Dust you
need to engage employees, create standards for
higher performance and define a corporate culture
that gets results and embodies hostmanship and
professionalism.
Cindy's
personality and communication style is dynamic! You
will fall in love with her before, during and after
her presentation! She engages her audiences with
humorous, poinient, colorful stories about her
experiences with leaders, employees and guests
experiencing the most magical place on earth. Call
today to talk with her and learn about how deeply
she cares about helping you and your organization
take your work and service culture to the next
level.
CINDY'S PRESENTATIONS
IMAGINE WORKING FOR A MOUSE!
A Presentation for
Corporate Leaders and Human
Resources Professionals
Imagine
what it would be like to have a long line of over
qualified candidates standing outside of your door
seeking employment with your organization! Imagine
how much your employees could accomplish if they
were inspired daily to perform because of their
pride in the company! Imagine the possibilities for
you to have a part in creating that kind of
workplace! During this dynamic keynote or breakout
session, Cindy passionately shares her expertise and
insight about how you can make this dream a reality
for your team. Here are just a few things she will
help you explore:
-
Strategies for
crafting a magical culture
-
Defining
corporate traditions and their role in creating
loyalty and pride
-
Delivering a
successful on-boarding process like a dream
-
Infusing
corporate branding initiatives in the company
psyche
-
The role of
leadership in defining standards of excellence
-
Three keys to
cultivating a world-class service culture
-
and much, much
more
Your leadership team
will walk away from this dynamic session with a
practical vision for excellence. They will also
have the tools they need to increase retention,
performance, commitment and engagement - all the
things that build high levels of customer and
employee satisfaction.
HAVE A "MAGICAL DAY!"
A
Presentation for
Call Center Professionals
Working
in a call center can be incredibly stressful! Even
on the best days, the constant grind of engaging
customers both positive and negative can wear you
down and challenge the very best service
professionals. Is it possible to stay in the game
and create the kind of atmosphere for your customer
and your staff that fosters positive energy and
amazingly gratifying outcomes? Absolutely! During
this high energy session, Cindy tells her story of
overcoming what she calls "call stress" and her
secrets for maintaining and generating a positive
mental attitude all day long. Here are just a few
things she will help you explore:
-
Create daily
affirmations that will keep you in the game and
help you succeed
-
How to focus and
exceed performance goals
-
How to handle
demanding, angry and unreasonable customers -
and still feel good
-
Saying what the
customer doesn't want to hear without worry,
stress or wrangling
-
Strategies for
managing negativity in the workplace
Your call center team will walk away from this
powerful session with a practical insight and action
steps to begin creating a magical day for themselves
and all they encounter.
CALL TODAY!
Call our office
today to explore an opportunity to work with the
consummate service professional, Cindy Madera! You
can reach her personally at the following:
Cindy Madera
cindy@chipmadera.com
828-684-2290
(Office)
407-701-9798
(Cell)
We look forward to
hearing from you and to learning more about how we
can serve you on your journey towards excellence!
