CALENDAR, BROCHURES, FEES, BIOGRAPHICAL SKETCH & PICTURES

 

Chip's One-Sheet and Printable Brochure (PDF)

 

Chip's One-Sheet and Printable Brochure (Bureau Friendly) (PDF)

 

Chip's Fee Schedule - NOTE:  Never make your decision to partner with a speaker on fee alone.  Please call us today at toll free at 1-877-425-3233 and let's talk about the value we can create together to make your meeting an amazing success.

 

Chip's Bio Short (PDF)

 

Chip's Photo

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Chip's Calendar

Contact Us

 

FOR ADDITIONAL INFORMATION ON BOOKING CHIP FOR YOUR NEXT CONVENTION,

BANQUET, BUSINESS MEETING OR RETREAT CALL US Toll Free

at 1-877-42LEADER or inquire at Chip@chipmadera.com

 

 

Meet Another DYNAMIC Speaker

The Consummate Service Professional and Call Center Expert

Cindy Madera, Speaker & Coach

 

CINDY MADERA'S EXPERTISE

Imagine working for a MOUSE! One that employs over 60,000 in Florida alone! Imagine working for a corporation so gigantic, yet one that continues to create such a magical workplace and even more magical moments for its clients.  Imagine working for an organization whose employees are not just proud to say they work for you, but are highly engaged, motivated, overqualified for the job and almost never leave the company!

WOW!  Of course, this organization is none other than the Walt Disney Corporation! Cindy worked with this magical company for nine (9) years in various service centers and can help you understand the REAL STORY about what this incredible organization does to gain such amazing loyalty from it's employees and customers.  She will uncover the secrets to developing a culture that is uniquely brands your organization and sets it apart from your competition.  She will give you the Pixie Dust you need to engage employees, create standards for higher performance and define a corporate culture that gets results and embodies hostmanship and professionalism.

 

Cindy's personality and communication style is dynamic!  You will fall in love with her before, during and after her presentation!  She engages her audiences with humorous, poinient, colorful stories about her experiences with leaders, employees and guests experiencing the most magical place on earth. Call today to talk with her and learn about how deeply she cares about helping you and your organization take your work and service culture to the next level.

 

CINDY'S PRESENTATIONS

 

IMAGINE WORKING FOR A MOUSE!

A Presentation for Corporate Leaders and Human Resources Professionals

 

Imagine what it would be like to have a long line of over qualified candidates standing outside of  your door seeking employment with your organization!  Imagine how much your employees could accomplish if they were inspired daily to perform because of their pride in the company!  Imagine the possibilities for you to have a part in creating that kind of workplace!  During this dynamic keynote or breakout session, Cindy passionately shares her expertise and insight about how you can make this dream a reality for your team.  Here are just a few things she will help you explore:

  • Strategies for crafting a magical culture
  • Defining corporate traditions and their role in creating loyalty and pride
  • Delivering a successful on-boarding process like a dream
  • Infusing corporate branding initiatives in the company psyche
  • The role of leadership in defining standards of excellence
  • Three keys to cultivating a world-class service culture
  • and much, much more

Your leadership team will walk away from this dynamic session with a practical vision for excellence.  They will also have the tools they need to increase retention, performance, commitment and engagement - all the things that build high levels of customer and employee satisfaction. 

 

 

HAVE A "MAGICAL DAY!"

 A Presentation for Call Center Professionals

 

Working in a call center can be incredibly stressful!  Even on the best days, the constant grind of engaging customers both positive and negative can wear you down and challenge the very best service professionals.  Is it possible to stay in the game and create the kind of atmosphere for your customer and your staff that fosters positive energy and amazingly gratifying outcomes?  Absolutely! During this high energy session, Cindy tells her story of overcoming what she calls "call stress" and her secrets for maintaining and generating a positive mental attitude all day long.  Here are just a few things she will help you explore:

  • Create daily affirmations that will keep you in the game and help you succeed
  • How to focus and exceed performance goals
  • How to handle demanding, angry and unreasonable customers - and still feel good
  • Saying what the customer doesn't want to hear without worry, stress or wrangling
  • Strategies for managing negativity in the workplace

Your call center team will walk away from this powerful session with a practical insight and action steps to begin creating a magical day for themselves and all they encounter. 

 

CALL TODAY!

Call our office today to explore an opportunity to work with the consummate service professional, Cindy Madera!  You can reach her personally at the following:

Cindy Madera

cindy@chipmadera.com

828-684-2290 (Office)

407-701-9798 (Cell)

We look forward to hearing from you and to learning more about how we can serve you on your journey towards excellence!

 

  

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