Accelerating a Culture of Excellence for Healthcare Organizations

Chip Madera's expertise in the healthcare industry has afforded him the opportunity to speak to over 450 hospitals and healthcare organizations throughout his career. Through his intensive 90 Day Transformation initiative he has helped many hospitals and physician practices increase patient satisfaction and employee engagement scores by as high as 300% in less than thirteen weeks. And that translates into hundreds of thousands of dollars in recovered reimbursements for your organization. There is no doubt Chip possesses the healthcare experience, the platform skills and the leadership know how to make your next healthcare event a huge success.

ADDED VALUE!!! All Keynotes & Seminars are certified for CEU’s by the International Association for Continuing Education and Training (IACET) through a professional partnership with UExpansion, Inc.

Do your attendees need CEU’s, CME’s and other Continuing Education Credits? We’ll help you apply with accrediting agencies to secure mandatory requirements for professionals.

Keynotes & Seminars

Creating Exceptional Customer Experiences: Every Patient . . . Every Time

Designed for both Leadership and Staff Audiences

The patient experience has become a game changer in the healthcare industry. New reimbursements from Medicare and Medicaid hinge on advanced outcomes (HCAHPS & Patient Satisfaction). Never before in the history of healthcare has the perspective and opinion of patients meant more to bottom line profits. This dynamic keynote highlights the results Chip has helped many hospitals and physician practices achieve, his strategies for accelerating patient satisfaction, employee, management and physician engagement and a practical plan for creating exceptional patient experience, ALWAYS. Your audience will be inspired to capture a compelling, unifying vision and set your organization on an accelerated path to excellence!

Courageous Leadership: Leadership Roles That Engage Employees, Foster Change and Inspire High Performance

Designed for Leadership Audiences

One of the characteristics of the current business climate is uncertainty. Technology, limited resource and growing patient and employee expectations can seem a bit overwhelming. Yet, uncertainty creates an unprecedented opportunity to lead. When people feel clueless, they are desperate for trusted leadership who can guide them through the chaos. This powerful keynote can be customized to address the exact needs of your audience.

There are several roles leaders must master to deliver on the expected outcomes and the high demands projected in healthcare today. Pick two or three roles from this smorgasbord of options:

Making Change Your Friend

Designed for Leadership and Staff Audiences

One of the things that is constant in today’s world of healthcare is CHANGE! Successful organizations not only learn how to flex and adapt in the midst of the constantly shifting projects and initiative but also learn to embrace change as a welcomed friend. In this keynote, Chip explores the three reasons why people change, the perpetual cycle of change, the technology for accelerating change and motivational techniques for engaging people to navigate challenging times. Your healthcare team will be inspired to press on toward the future with confidence and courage as they discover strategies for fostering change, overcoming barriers and leading with boldness.

Mirrors, Glasses & Gauges: Strategies for Excelling at Life and Work

Designed for Leadership and Staff Audiences

Every one wants to be successful and yet, for many, success seems to be just out of reach. This personal development keynote will guide each person in your audience through the elements that define their “Who-ness.” (That’s a word Chip and Dr. Seuss put together.) From Chip’s heart-warming story as a cancer survivor, along with his comical down-to-earth style, your audience will thoroughly enjoy this program from beginning to end. Get inspired to take your life and profession to a whole new level.

Chip Madera provided leadership and customer service training for our organization of almost 2000 employees. He is an energetic and dynamic speaker who gets results.  Our patient satisfaction scores skyrocketing after working with Chip. More importantly, he left us with the knowledge and skills necessary to continue the momentum he created when he was on site. I would highly recommend Chip for leadership and service training for managers and employees.

Glenda G. Billings, RN, MSN
NP-C Division Operations Director
Cornerstone Healthcare

Consulting Results

While working with Cornerstone Health Care, an organization with 280 providers operating as a multi-specialty group, Chip Madera, MS CSP, was able to guide health care leaders to accelerate cultural transformation and improve patient experience. Through this refined, laser-specific process, Chip inspired high performers to achieve more and delivered results in months, not years.

Why wait for the results your organization needs? Change the culture with Chip's accelerated method.

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